Pricing
How great teams build AI products
Get the enterprise platform to develop, evaluate, and ship trustworthy LLM powered apps.
Enterprise
Unlock scale, private deployments and enterprise support
- SSO + SAML
- Role-based access controls
- Hands-on support w/ SLA
- VPC deployment add-on
25% performance improvement
200% increase in revenue
3x faster product velocity
Startup Program
For early stage VC backed startups to have the right tools in place as you scale.
Platform Overview
Enterprise tools you needed to develop, evaluate, and ship trustworthy LLM apps
Prompt Engineering
- Collaborative Workspace
- Multi-LLM Playground
- Role Based Access
- Prompt Management
- Function Calling
- Tagged Deployments
- Versioning and Tracking
- Feedback & Corrections
Evaluation
- Eval Reports
- Integration into CI/CD
- Datasets and versioning
- Offline and Online Evaluators
- UI Evaluation workflows
- Code and AI Evaluators
(LLM as judge) - Human Review
- Code-first Evaluation workflows
Security & Support
- Virtual Private Cloud (VPC)
- SOC-2 Type 2
- Custom SSO + SAML
- Dedicated Account Manager
- EU or US Hosting
- GDPR
- SLAs
- Role-based Access Controls
- HIPAA (with BAAs)
- Live Support in Slack
Observability
- Online Monitoring
- Tracing
- Alerting
- End-User Feedback
- Logging
“We don’t make any new LLM deployment decisions before evaluating new models via Humanloop first. When evaluating new LLM providers, the team has evaluation performance metrics that give them confidence and cost-justification in new buying decisions.“
Daniele Alfarone
Sr. Director of Engineering at Dixa
“Before Humanloop, our prompt management and evaluation process was extremely manual and time-consuming, done entirely on spreadsheets by legal domain experts. This created a significant bottleneck that slowed down our product roadmap and prevented us from adopting new models“
Brianna Connelly
VP of Data Science at Filevine
Frequently asked questions
What is Humanloop?
Humanloop is the LLM Evals Platform for Enterprises that enables product teams to build robust AI features. The platform focuses on three key areas:
- Evaluation - understanding how your AI systems are performing
- Prompt Management - version and deployment controls for prompts
- Observability - monitor and improve your AI systems in production
We enable both technical and non-technical team members to collaborate effectively, supporting both UI-first and code-first workflows.
Who is Humanloop for?
Humanloop serves two main user groups:
- Engineers who want to implement evals and monitoring in their code
- Product Managers and domain experts who need to work on prompt engineering and evaluation through our UI
Our platform is designed to enable seamless collaboration between these groups.
What counts as a log?
A log is created for each call to a Prompt, Tool, Evaluator or Flow on Humanloop. The log captures the inputs, outputs and metadata of the call. This includes:
- Every time your application calls an AI model through Humanloop
- External logs you send from your own infrastructure
- Feedback and human judgments supplied by your team or users
- Judgments from any evaluators
What happens if I exceed my plan limits?
We'll notify you as you approach your plan limits. If you exceed them, your service will continue uninterrupted and we'll work with you to either upgrade your plan or adjust usage. We never want limit overages to disrupt your business.
Do you offer volume discounts?
Yes, we offer discounts for higher volumes of logs. Please contact us for details.
How does the free trial work?
When you sign up for your trial of Humanloop you'll have access to all features of your chosen plan, but limited to certain log volumes and total number of evaluations.
Is my data secure?
Your data is encrypted, private to your account and never shared with third parties. Our platform is regularly penetration tested to ensure we meet the best security standards. Our enterprise plans offer additional dedicated cloud deployment options.
Can I export my data?
Yes, you can export all your data at any time.
Do I pay for OpenAI, Anthropic etc. separately?
Yes – you bring your own API key from the AI providers and pay for your usage with them separately. This means that you can use any custom terms you have with them and any fine tuned models created are accessible outside of Humanloop.
Can I use my own model or other providers?
Our APIs and SDK allow you to use our tools with your own model provider where relevant. See our documentation for more details.
How can I get support?
We offer a shared Slack channel to our enterprise customers for round-the-clock support. For others, we offer email support at support@humanloop.com.
Do you offer custom enterprise plans?
Yes, we offer tailored enterprise plans that can include custom features, dedicated support, custom SLAs, and specific compliance requirements. Contact our sales team to discuss your needs.
Are there any long-term commitments?
Our standard plans are billed monthly with no long-term commitment required. Enterprise customers can opt for annual billing with additional benefits.
Do you offer academic or non-profit pricing?
Yes, we offer special pricing for academic institutions and non-profit organizations. Please contact us to learn more.
What security certifications does Humanloop have?
Humanloop is SOC2 Type II compliant and GDPR compliant. We actively work with customers to help them achieve HIPAA compliance, and we offer dedicated platform instances on AWS with HIPAA provisions for enterprise customers with sensitive data.
What deployment options does Humanloop offer?
We offer multiple deployment options to meet different security and compliance needs:
- Default cloud offering - SOC2 compliant, hosted on AWS US-east
- Region-specific deployments - EU, UK, or US data storage guarantees
- Dedicated instances - HIPAA compliant with custom encryption key management
- Self-hosted option - Deploy within your own AWS VPC
How does Humanloop compare to building in-house?
Building evaluation, monitoring and prompt management systems in-house typically requires:
- 6+ months of engineering time
- Ongoing maintenance and security updates
- Building UI tools for non-technical team members
- Creating evaluation frameworks from scratch
Humanloop provides these capabilities out-of-the-box, letting you focus on building your AI features.
What kind of support do you provide?
We offer multiple tiers of support:
- Email support for all customers
- Shared Slack channel for enterprise
- Implementation guidance and documentation
- Regular check-ins with AI experts
Ready to build successful AI products?
Book a 1:1 demo for a guided tour of the platform tailored to your organization.
