Amazon Web Services (AWS)
Website: https://aws.amazon.com
Purpose: Database and hosting
Type of personal data processed: All platform data (including sensitive data) is stored within AWS’ database services
Location of processing: Server region set by Humanloop – currently US East
Compliance mechanism for ex-EEA transfer: Standard Contractual Clauses
Cohere
Website: https://cohere.io/
Purpose: Analytics
Type of personal data processed: Usernames
Location of processing: US, EEA and UK
Compliance mechanism for ex-EEA transfer: Standard Contractual Clauses
Hubspot
Website: https://www.hubspot.com/
Purpose: Customer relationship management
Type of personal data processed: Customer name and contact details
Location of processing: US, EEA and UK
Compliance mechanism for ex-EEA transfer: Standard Contractual Clauses
Intercom
Website: https://www.intercom.com
Purpose: Customer communication
Type of personal data processed: Contact details
Location of processing: US, EEA and UK
Compliance mechanism for ex-EEA transfer: Standard Contractual Clauses
Mixpanel
Website: https://mixpanel.com/
Purpose: Analytics
Type of personal data processed: The only PII data sent are organization name and user ID.
Location of processing: US, EEA and UK
Compliance mechanism for ex-EEA transfer: Standard Contractual Clauses
Notion
Website: https://notion.so
Purpose: Process management
Type of personal data processed: Customer name and contact details
Location of processing: US, EEA and UK
Compliance mechanism for ex-EEA transfer: Standard Contractual Clauses
Sentry Cloud
Website: https://sentry.io/
Purpose: Monitoring API performance and debugging application errors.
Type of personal data processed: Only error no personal data
Location of processing: US, EEA and UK
Compliance mechanism for ex-EEA transfer: Standard Contractual Clauses
Slack
Website: https://slack.com/
Purpose: Customer communication
Type of personal data processed: Customer names and contact details.
Location of processing: US, EEA and UK
Compliance mechanism for ex-EEA transfer: Standard Contractual Clauses
Stripe
Website: https://stripe.com/
Purpose: Payment processing
Type of personal data processed: User name, contact and credit card details
Location of processing: US, EEA and UK
Compliance mechanism for ex-EEA transfer: Standard Contractual Clauses
Last updated: 12 May 2023
